I hate how much power Google has, and I'm thrilled that they were found to be a monopoly in the ad and search market. I'm skeptical that any resolution will help me as an independent publisher, but dare to dream, I guess.
That said, I have to admit that I'm actually insanely satisfied with their hardware support. When we got hit with lightning (the second time), I inquired on the Twitter to Google directly if you could buy replacement bases for our Nest thermostats, because they got fried. Google thought this was interesting, and replaced them for free, despite being more than four years old. When I had my original A-Series Pixel Buds, and one stopped holding a charge, they replaced them under warranty (unfortunately one broke more than a year after that). Now one of Simon's buds stopped putting out most of the sound (as if it has a woofer and tweeter, and the woofer died), and again they offered a prompt replacement under warranty. After a Nexus phone and four iterations of Pixel phones, plus a Nexus and three phones for Diana, and one for Simon, we've not had any issues with any of those. We have a bunch of smart speakers that were all free or won, and don't use most of them, but they're solid. Last year we added a Pixel Tablet, with the cool speaker stand/charger, to our living room to drive audio via Bluetooth to the receiver, and it's fantastic. Diana got a Pixel Watch free with my phone, and she loves it.
They seem to be totally hosing the Fitbit line, which is unfortunate, but I haven't needed one of those in awhile. For everything that we've purchased, or scored free, we've been totally satisfied. We even use their phone service, Google Fi (referral link for $20 off), which gives us a $25 credit per line every time there's a hurricane.
Google is a lot of things, some of them evil, some of them not. I think their hardware is top notch.
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