After bitching about how Comcast sucks on Twitter, they referred me to a "special" e-mail address and someone offered me a better deal. Of course, they said I'd lose "most" of my channels (nonsense) by downgrading, but the long and short of it is that my bill goes down $40 from where it was, for 12 months.
It doesn't change my key annoyance: If you can offer me a good deal, do it up front instead of making me pissy and annoyed, and requiring me to be a dick to people at the company to get that good deal. That's a shitty way to do business.
I am sorry to learn that you were not originally offered with the promotion that you were eligible for. I hope that you will have a better experience next time.
If you need assistance in the future, please do not hesitate to contact our team.
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com