I had to call Comcast today because, despite having a confirmation number for an online payment, the payment never processed, and they sent me a nastygram asking to be paid. I also wanted to downgrade our channel package, which was cheaper for six months because of some sign-up deal.
That's where shit got weird. Getting the smaller channel package would have increased my bill, because there was some other promotion going on as well. WTF? Annoyed, I told the agent that she had to give me some reason to keep buying TV at all. Honestly, aside from Sprout, Top Chef on Bravo (owned by Comcast) and a few cooking shows, we could probably go without. Finally, she set up our DVR to be free for six months. I still feel like we're paying too much.
This is the bullshit that cable companies do. They make you dick around and complain until you get a good deal, instead of just giving you their best deal up front. All of that crap they put forward about wanting you to have a good experience as a customer is nonsense. Talking with them is like trying to buy a used car while getting a fair price for your trade.
It will be interesting to see how this shakes out in the next year. Many of my friends don't get pay TV at all. What they do watch, they watch via Hulu.
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