Someone at Apple really screwed up with the iTunes music store. This thread on the Apple support site details the problem, where people can't download what they bought. And that's just the thread in the Windows forum. There's another one in the Mac version.
I have to say, it's a pretty unusual problem, and what makes it so annoying is that, except for a few people who got the "right" e-mail from their support, they haven't come out and said, "Yeah, something is screwed up, and we're working on it." History has shown that people may not be happy about problems like this, but they're still more understanding if you're just frank with them up front.
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