This is actually email I got from Brighthouse, our crappy cable company

posted by Jeff | Friday, July 18, 2014, 11:00 PM | comments: 0

Our cable company put out this flyer where if I mail in a certificate every month for six months, I get a $10 credit. Silly promotion, but whatever, I've been doing it. The problem is that I wasn't getting the credit. More than a month ago, I emailed them and asked them what's up, and nothing happened. So I replied again and asked what was going on. No joke, this is what they sent me:

Dear Jeff,

My name is Ronald, for Bright House Networks. I hope you are having a wonderful day!

Thank you for making Bright House Networks your service provider of choice.
We always strive to create a positive customer experience and will work with you as best as possible to have your issue resolved. It would be my pleasure to assist you tonight.

After reviewing your account Jeff, I am seeing where your issue has already been escalated.
We appreciate your continued support and will work with you as best as possible to have your issue resolved.

I do hope you are having a productive week filled with lots of sunshine and bright smiles. We at Bright House are working productively to ensure
that the rest of your week continues to shine just as bright.

I hope this information was helpful. Thank you very much for your time and continued support, please know that you are very important to us.

If you have any additional inquiries, please do not hesitate to contact us by replying to this email, by phone 1-866-309-EASY (3279) or through our chat service: http://applications.brighthouse.com/enterprise-forms/Divisions/CentralFlorida/LiveChat.aspx .

Thank you for being a friend of Bright House Networks. Have a great day!

Sincerely,

Keara
eCare Specialist

Apparently Ronald sometimes goes by Keara. The entire cable industry is an f'ing joke. The next step is to contact their franchising authority. It's a bad idea to dick around with a customer who used to be the point person for a municipality and its relationship with the local cable operator.


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