Xbox Live support beats all other Microsoft units as the absolute worst

posted by Jeff | Thursday, December 20, 2007, 9:01 PM | comments: 1

I still get comments on the most random posts on my tech blog, but none more frequent than on my previous post about the joke that is Xbox support. Read the comments and you'll find more dropped balls than you can imagine.

I'm not going to bother with contacting support, but for the better part of a year, their e-mail system is broken, and apparently there is no QA. When I buy Microsoft points, I get an e-mail receipt months later, and dated the day I actually get it. I'm a little alarmed every time because it gives me the impression that someone other than myself bought points. What a joke. People should be fired.

But it gets better. In my last post, I mentioned that I can't input my last name into Xbox Live, because apparently "Putz" is a dirty word. I really thought that now there was a famous baseball player with the name that my 34 years of torment were over. Apparently not. This is the response I got from support.

Hei Jeff!

Takk for Deres email. For at kunne behandle ditt spørsmål effektivt trenger vi ytterlige informasjon. Derfor venligst kontakte Xbox 360 Kundeservice direkte på 800 14 174 eller + 47 23162554 fra mobiltelefon. Hørselshemmede (teksttelefon): 800 14 175


Mandag-fredag: 9:00 - 17:00
Lørdag: stengt
Søndag: stengt

Med venlig hilsen
Michael, Xbox 360 Support

Yes, apparently because my name is of German origin, I should call Germany.

What have we learned? That no humans actually respond to e-mail support.

Only Microsoft could come up with an amazing piece of technology, adored by millions, and completely put off all those people with the worst possible experience after the sale.

People should be fired.

EDIT: I've been informed that's actually Norwegian.


Travis, December 22, 2007, 3:37 PM #

You would think that since you have to pay for it it would be awesome service. I guess those two ideas don't go hand in hand with Microsoft though.

Comments are closed.